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Fix the error Payroll setup information for the following account couldn't be saved

SOLVEDby QuickBooksQuickBooks Desktop Payroll5Updated December 01, 2022

You may see the error message: Payroll setup information for the following account couldn't be saved: [account name] (Exception from HRESULT:0x80040A03).

This error can be caused by the following: 

  • Your bank account setup for e-file and e-pay has tax-line mapping set to something other than Unassigned
  • An online banking account has missing fields or has special characters.
  • Your bank account in the Chart of Accounts may be damaged.
  • You have accountant's changes pending on your company file. 

To fix this error, try these steps:

Step 1: Resolve tax line mapping setting

  1. Go to Lists, then select Chart of Accounts.
  2. Right-click the bank account and select Edit Account.
  3. From the Tax-Line Mapping  ▼ dropdown, select Unassigned.
  4. Select Save & Close.
  5. Set up the bank account for e-pay and e-file again.

Step 2: Check online banking for special characters

If it is blank or has special characters, you can't setup the account for e-pay and e-file.

  1. Go to Lists, select Chart of Accounts (or press CTRL+A on your keyboard).
  2. Right-click the bank account and select Edit Account.
  3. Select the Bank Feed Settings tab.
  4. Verify the Account Customer ID has the online banking login. Remove any special characters if needed. 
  5. Select Save and Close.
  1. Use Payroll Setup to set up the bank account for e-pay and e-file.

Step 3: Disable and re-enable online services

If the account is set up for online banking, you must temporarily disable online services to complete your e-pay and e-file account setup. This can help fix a damaged bank account.

Disable online services

  1. Go to Lists, select Chart of Accounts (or press CTRL+A on your keyboard).
  2. Right-click the bank account and select Edit Account.
  3. Select the Bank Feed Settings tab.
  4. Select Deactivate All Online Services.
  5. Select Save & Close.
  6. You will see a message indicating it doesn't cancel the services with the bank.
  7. Select OK. Then Save and Close.
  8. Use Payroll Setup to set up the bank account for e-pay and e-file.

 Re-enable online services

When e-file and e-pay are completely set up, you can enable online services again. 

  1. Go to Lists, select Chart of Accounts ( or press CTRL+A on your keyboard).
  2. Right-click the bank account and select Edit Account.
  3. Select the Set Up Bank Feeds button.

 

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