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Resolve error 15XXX when downloading QuickBooks Desktop updates

SOLVEDby QuickBooksQuickBooks Enterprise Suite1Updated April 27, 2021

Incorrect configuration of Microsoft Internet Explorer may cause error when downloading and installing QuickBooks Desktop updates. To protect your computer and its contents, QuickBooks attempts to verify the digital signature of all files downloaded through the program. If QuickBooks is unable to verify the digital signature of a file, one of these errors will occur.

    • Error 15214
    • Error 15215
    • Error 15217
    • Error 15218
    • Error 15221
  • Error 15222
  • Error 15224
  • Error 15223
  • Error 15225
  • Error 15226


  • Make sure to install the latest version of Internet Explorer from Microsoft Download Center
  • If you currently have the latest version of IE installed, or you continue receiving the error after following the steps in this article, you need to consult an IT professional or Microsoft.

Solution 1: Perform a Clean Install

Clean install QuickBooks Desktop

Solution 2: Edit Internet Explorer options:

  1. Open Internet Explorer
  2. Click the gear icon ans select Internet Options.
  3. Click Security tab and select Trusted sites.
  4. Click Site and add the following websites.
    • if using a US version of QuickBooks:
      • *.quickbooks.com
      • *.intuit.com
    • if using a Canadian version of QuickBooks:
      • *.quickbooks.ca
      • *.intuit.ca
  5. Click Close
  6. Click Apply and OK

Solution 3: Update Microsoft Security Certificate

Expired Windows Security Certificate may cause this issue.. To fix this, run Windows Update or download an updated certificate from Microsoft.

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