cancel
Showing results for 
Search instead for 
Did you mean: 
QuickBooksHelp
Intuit

Fix errors when activating QuickBooks, or adding license and product numbers

Learn how to fix errors when you enter your product and license numbers, or your activation code in QuickBooks Desktop.

We'll walk you through how to fix these errors so you can get back to work.

If you get the error, "You have entered incorrect license/product numbers"

Make sure the license number and product code match

  • If you bought QuickBooks Desktop from our website: Look in the purchase confirmation email from us.
  • If you bought QuickBooks from a retail store: Look for the bright color sticker on the original CD envelope.
    User-added image

Note: If you can't find them, here's another way to get your license and product numbers.

If you get the error "The validation code is incorrect" or "This service is temporarily unavailable"

If you get these errors while you activate your QuickBooks, follow these solutions:

Solution 1: Check your date and time settings

You should be able to activate your QuickBooks now. If you get the same error, proceed to Solution 2.

Solution 2: Close all running QuickBooks tasks

A problem with QuickBooks' background processes might prevent your activation. Download the QuickBooks Tools Hub and run a Quick Fix to close any open background processes QuickBooks uses. Then, it'll run a quick repair on your program.

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. When the tool finishes, start QuickBooks Desktop, then open your data file and try to activate.

If you still get the error, move on to Solution 3.

Solution 3: Run the QuickBooks Install Diagnostic Tool

If something went wrong when QuickBooks was installed, it could be causing a problem when you try to activate. Run the QuickBooks Install Diagnostic Tool to fix common install issues.

  1. Open the QuickBooks Tool Hub, then select Installation Issues.
  2. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
  3. When the tool finishes, restart your computer and start QuickBooks Desktop, then open your data file and try to activate.

If you still get the error, move on to Solution 4.

Solution 4: Reactivate MSXML

You should only do this if you're an IT professional, a confident Window user, or work with an expert from Microsoft support. Follow the steps for the version of your computer.

If you have a 64-bit computer

  1. Go to the Start menu, then type cmd.
  2. Right-click cmd, then select Run as Administrator.
  3. At the C: prompt, enter cdwindowssyswow64, then press Enter.
  4. Enter regsvr32 MSXML4.dll, then press Enter.
  5. Enter regsvr32 MSXML6.dll, then press Enter.

If you have a 32-bit computer

  1. To open the Run window, press Windows key + R on your keyboard.
  2. Type cmd, then press Enter.
  3. Enter regsvr32 MSXML4.dll, then press Enter.
  4. Enter regsvr32 MSXML6.dll, then press Enter.

If you can activate and open QuickBooks, you're good to go. If you still see the same error, move on to Solution 5.

Solution 5: Reset the .ecml file

Re-create damaged EntitlementDataStore.ecml file to fix activation problems. Then try to activate your QuickBooks again.

If you're still getting an error, move on to Solution 6.

Solution 6: Create a new Windows admin

  1. Add a Windows user with admin rights.
  2. After you create the new user, sign out of Windows and sign back in as the new user.
  3. Install and activate your QuickBooks Desktop.

If this fixes the error, you can keep the new admin user, or remove it and use your existing user.

If you're still getting an error, move on to Solution 7.

Solution 7: Clean install QuickBooks Desktop

If the solutions above didn't fix the problem, perform a clean install of QuickBooks. A clean install won't affect your account data.  There is now effect to your company file and everything it holds.

Was this helpful?

You must sign in to vote, reply, or post
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us