Change, manage or update your Intuit account with CAMPs

The Customer Account Management Portal (CAMPs) allows you to manage your Intuit accounts and subscriptions directly. You can update payment methods, manage authorized users, and download your products from this portal.

Here's a quick video overview of how to use CAMPs:

To watch more how-to videos, visit our video section.

What you can do in CAMPs

CAMPs provides several self-service options for managing your QuickBooks Desktop account:

• Manage your profile: Update your email or mailing address.
• Manage products and services: Find your license number and product year.
• Manage payment options: Update your payment method, view your payment history, and change your billing information.
• Manage users: Add or remove authorized users from your account.
• Download products: Download purchased products when you need to reinstall them.

You can review our QuickBooks blog post to read about additional benefits and added security your Intuit account provides you and your products.

Sign in to CAMPs

To access your account settings and product information:

1. Go to camps.intuit.com
2. Sign in with your Intuit Account user ID and password. This is distinct from your company file user ID.
3. If you don't have an account, select Claim Account to link your email.
4. If you see multiple accounts upon signing in, select the one you want to open.

Manage your payment method

You can update the payment method used for your subscriptions directly in CAMPs:

1. From the Payment Method section, find the card or account you want to update.
2. Select Edit.
3. Enter your updated payment information.
4. Select Save and Close.

Update your authorized users

You can authorize other people to speak to Intuit support about your account:

1. Select Manage your authorized users.
2. To add a user, select Add a user, enter their contact email, and select Send Invite.
3. To remove a user, find the user you want to remove and select Remove.

Troubleshooting CAMPs

Why can’t I sign in to CAMPs?

CAMPs uses the email address you registered your product with. This might be different from what you use to sign in to your company file.

If the email you used to register your product wasn't already connected with an Intuit Account, an account was automatically created for you. So you might need to claim that account if you've never signed in. Or you might need to merge accounts if you have multiple.

Here's what to do:

1. Select I forgot my user ID or password.
2. If that doesn’t help, go back to camps.intuit.com and select Claim Account.
3. If you still need help, see Get help signing in to CAMPs.

If you still encounter sign in issues, you may need to clear your browser’s cache or use a private browsing session.

Why can’t I see all my products?

You might have registered different products with different emails. If you think this could be the case:

1. Sign out of CAMPs, then go to camps.intuit.com again.
2. Instead of signing in, select Claim Account. This will let you connect accounts that have different emails.

Once you claim your accounts, you can sign in to one and see all your products.