Fix the error Payroll setup information for the following account couldn't be saved

You may see the error message: Payroll setup information for the following account couldn't be saved: [account name] (Exception from HRESULT:0x80040A03) when you set up your bank account for e-pay and e-file.

This error can be caused by the following: 

• Your bank account setup for e-file and e-pay has tax-line mapping set to something other than Unassigned. 
• An online banking account has missing fields or has special characters.
• Your bank account in the Chart of Accounts may be damaged.
• You have accountant's changes pending on your company file. 

Solution 1: Resolve tax line mapping setting

1. Go to Lists, then select Chart of Accounts.
2. Right-click the bank account and select Edit Account.
3. From the Tax-Line Mapping  ▼ dropdown, select Unassigned.
4. Select Save & Close.
5. Set up the bank account for e-pay and e-file again.

Solution 2: Check online banking for special characters

If it is blank or has special characters, you can't setup the account for e-pay and e-file.

1. Go to Lists, select Chart of Accounts (or press CTRL+A on your keyboard).
2. Right-click the bank account and select Edit Account.
3. Select the Bank Feed Settings tab.
4. Verify the Account Customer ID has the online banking login. Remove any special characters if needed. 
5. Select Save and Close.
6. Use Payroll Setup to set up the bank account for e-pay and e-file.

Solution 3: Fix a damaged bank account

Option 1: Disable and re-enable online services

If the account is set up for online banking, you must temporarily disable online services to complete your e-pay and e-file account setup. This can help fix a damaged bank account.

1. Go to Lists, select Chart of Accounts (or press CTRL+A on your keyboard).
2. Right-click the bank account and select Edit Account.
3. Select the Bank Feed Settings tab.
4. Select Deactivate All Online Services.
5. Select Save & Close.
6. You will see a message indicating it doesn't cancel the services with the bank.
7. Select OK. Then Save and Close.
8. Use Payroll Setup to set up the bank account for e-pay and e-file.

When e-file and e-pay are completely set up, you can enable online services again. 

1. Go to Lists, select Chart of Accounts ( or press CTRL+A on your keyboard).
2. Right-click the bank account and select Edit Account.
3. Select the Set Up Bank Feeds.

Option 2: Create a new bank account and merge it with the original one

You can only merge bank accounts if online banking isn't turned on.

1. Go to Lists, then select Chart of Accounts (or press Ctrl+A on your keyboard).
2. Select the Account ▼dropdown, and select New.
3. In the Account Type window, select Bank, then Continue.
4. Enter the bank account name. It should be different from the bank account name specified on the original account.
5. Select Save & Close. If the Set up Bank Feed window appears, select No.
6. In the Chart of Accounts, right-click the original bank account and select Edit Account.
7. Change the name to the name of the bank account you just created in Step 4.
8. Select Save & Close. When a message appears, “This name is already being used. Would you like to merge them?” Select Yes.
9. Now that you have merged the two bank accounts, rename it with the original bank account’s name.
10. Set up the account for e-pay and e-file.

Solution 4: Remove accountant restriction

You can remove the accountant's restrictions from your company file and work as if you didn’t create an accountant's copy. But, if your accountant continues to work with the accountant's copy, you won't be able to import the accountant's changes into your company file. Talk to your accountant first if you want to remove it. When the accountant restriction is removed, you can already set up e-file and e-pay.