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QuickBooksHelp
Intuit

Reactivate your QuickBooks Payroll subscription

Learn how to renew your QuickBooks payroll subscription.

Welcome back to QuickBooks Payroll—we look forward to getting you up and running payroll again. If you were previously a QuickBooks or Intuit payroll customer, here's how to find out if you can pick up where you left off, or if you should start over fresh. Note that you might need to select a new payroll product. This can happen because some products have changed or are no longer available.

Step 1: Reactivate your payroll

Choose your payroll service below for steps on how to turn it back on.

Notes:
  1. In your QuickBooks Online company, go to Settings ⚙ and select Account and Settings.
  2. Select Billing & Subscription.*
  3. In the Payroll section, select Resubscribe.
  4. Follow the on-screen steps to complete your payroll renewal.

* Note: If you don't see the Billing & Subscription tab, that means you are not signed in as either the primary admin or Company Administrator on the account. Or you purchased your QuickBooks Online from your Accountant.

What you need to do:

  • Sign in using your primary admin or Company Admin.
  • Contact your Accountant and work with them to restart your payroll subscription.

Contact us for help if you had:

  • QuickBooks Online Payroll Full Service
  • QuickBooks Online Payroll Core
  • QuickBooks Online Payroll Premium
  • QuickBooks Online Payroll Elite

If you have QuickBooks Desktop Payroll Assisted and want to come back to your payroll service, contact us for help.

You have three ways to reactivate your payroll subscription. Before you begin, make sure you have a supported version of QuickBooks Desktop.

Through your company file
The best way to turn your payroll service back on is directly in your QuickBooks Desktop company file.

  1. In your QuickBooks Desktop company file, go to Employees and select My Payroll Service.
  2. Select Account/Billing Info.
  3. Sign in using your Intuit Account login. Your QuickBooks Account page will open.
  4. Under Status, choose Resubscribe.
  5. Follow the on-screen steps to reactivate your payroll service.

Through your Intuit account
You can also reactivate your payroll service from the web.

  1. Sign in to your account using your Intuit account like you normally would.
  2. Under Status, choose Resubscribe.
  3. Follow the on-screen steps to reactivate your payroll service.

Note: It may take up to 24 hours for the reactivation of your subscription to fully complete. Your subscription will show Active once the reactivation is complete.

If you had Intuit Online Payroll Enhanced, consider upgrading your service to one of your new payroll services in QuickBooks Online.

  1. In your company file, go to Settings.
  2. Under Billing and Service, select Reactivate Account.
  3. Follow the on-screen steps to reactivate your payroll service.

If you had Intuit Online Payroll Full Service, consider upgrading your service to one of your new payroll services in QuickBooks Online. If you want to continue with the same payroll service, contact us for help.

Step 2: Review your payroll data

After you have returned to your payroll service, you may need to run through payroll setup again. You will need to review your payroll data, including employees and tax setup.

  1. Go to Payroll and select Employees.
  2. Review each employee. Confirm their info, including deductions, W-4, sick/vacation, etc.
  3. Go to Settings and choose Payroll Settings to review your tax rates.
  1. Go to Employees and review each employee.
  2. Confirm their info, including deductions, W-4, sick/vacation, etc.
  3. Go to Setup to review your tax settings.
  1. Go to Employees and select Employee Center.
  2. From the Employees tab review each employee. Confirm their info, including deductions, W-4, sick/vacation, etc.
  3. Go to Lists then Payroll Item List to review your tax payroll items.

Now you are ready to pay your employees!

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