When you try to send forms or email transactions using the QuickBooks email service, you see one of the following:
- Connecting... (the email is stuck on a connecting page)
- A blank white page (loading dots indicate it is trying to do something)
- Sending form (stuck on the sending form window)
The transactions do not send.
What you can try now
Change your email preference:
- If you have Outlook or a webmail service such as Gmail, Yahoo or other, you can use the Web mail service in QuickBooks. See Set up your email service in QuickBooks Desktop.
- If you don't want to change your email service, please try again later.