Hi, @Karen31.
Since the basic troubleshooting didn't work, I'd suggest you contact our Customer Care team. They'll be able to do a screen-sharing session and see what's going on on your end when moving company data.
Before doing so, please check out our support hours here: Support hours and types.
Here are the steps:
- Log in to your QuickBooks Desktop, and click Help located at the top.
- Choose QuickBooks Desktop Help.
- Enter a brief description of your issue and click Continue.
- You can choose Message an Agent or Get a callback.
Also, you can keep this article for reference on the process of migrating your QBO company file to QBDT: Export and convert your QuickBooks Online data to QuickBooks Desktop. Other than the steps for the process, you can also find screenshots.
Once you're done with the conversion process, see this article: Limitations when you convert from QuickBooks Online to QuickBooks Desktop. It contains a list of data from your QBO, and how it's handled after you convert to QBDT.
You can always get back to us if you have other concerns or questions. We are always here to help.
