Account management
Thank you for sharing your concern in such great detail, @CurtisStevens.
If the primary admin or Business A is no longer with the company, you can send a request to our team to transfer the primary admin role. You’ll need to provide documents to make sure that you have rightful ownership of the account. Our back-end team will review your request within three business days. They will notify you via email if they're able to approve the request.
Refer to these articles for more details:
I know you've already reached out to our Customer Care Team support, but I would like to redirect you to them. They have the tools to help you speed up the request for the transfer of the primary admin role.
Here's how:
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
Here's the contact the QuickBooks Desktop Customer Support Team guide for more information about this.
Keep me posted if you still have questions about updating your primary admin. I'm always here to assist.
