Welcome to the Community forum, @steve147.

To ensure we're on the same page, can you please verify what payroll provider you're currently using? This is to ensure I'd be able to provide the best resolution for you.

In the meantime, you can consider checking below helpful articles to know more about payroll:

• Get set up for QuickBooks Online Standard Payroll
• QuickBooks Online Standard Payroll Hub
• Set up and manage payroll schedules
• HMRC settings for PaySuite
• QuickBooks Online Advanced Payroll Hub
• How to run payroll in QuickBooks Standard Payroll
• How to set up your employer details in QuickBooks Standard Payroll

If there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day.

Hi Miriam,

i am using Standard payroll, 

but its not letting me start the new tax year

Regards

Steven

Hello Steve147, 

What is happening in your standard payroll? 

Are you getting any error messages showing up? 

It just Says " you can run payroll again when the new tax year is ready ".

So i can't do the wages this week. !

Hi steve147

There is an ongoing product investigation relating to this issue. In this instance we would be grateful if you can contact our telephone support line so they can add your details to the investigation: 0808 437 5337.

Unfortunately we've not been able to get the issue resolved today, there's been an investigation into the error. 

To be absolutely transparent with you this doesn't have an exact time frame so could be resolved tomorrow or take a few days. You will be notified when the issue has been resolved as you've been linked to the investigation.

Alternatively for this week, you can run the payroll through HMRC basic tool, just so you can run the payroll on time and get the payments out. As mentioned I will keep you in the communication loop with any updates.

i need to run payroll now though.

HI I have a client with the same issue can you contact me please?

Hi Hayley,

Its still not fixed, i am thinking about leaving intuit and starting payroll with a different company now as no one has told me how long the fix will be

I have the same exact issue with a client of mine.  He was told he has to switch, so he did the conversion process, and now he cannot use either system.  There is no tech support available on the phone or chat.  Another client of mine didn't get their direct deposits today.  I don't know what is happening with QB the last few months, but I'm starting to look into alternatives for bookkeeping and payroll.  Would love to hear if your issues was finally resolved and if so, how.

I know that this hasn't been easy for you and your employees, Michelle-APB.

We'd like to inform you that the direct deposit issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd. 

We thank you for your patience and time to post in the Community. Have a great rest of the weekend!