You're in the right place, RDursma. I can help figure out why there is an exclamation mark next to some of your employees.
When adding an employee, you'll have to ensure that all details are entered so you won't see a yellow exclamation point next to their name. You'll want to double-check each employee that has an exclamation mark if there is missing information.
Let's follow the yellow exclamation point, which means that information is required.
- Go to the Payroll tab and select Employees.
- Locate an employee with the exclamation point and click it.
- From the Employee details, find which tab has the exclamation point, then select it.
- Double-check and enter all the details.
- Click Done to save the information.
If all information is provided, yet the issue persists, I recommend signing in to QBO using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those excessive files and browsing history. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Furthermore, check out these resources below for more details about setting up an employee:
If you have follow-up questions about setting up an employee, you can post them below. I'll be glad to help you more.
