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RDursma
Level 1

Why are there exclamation marks next to employee names?

Today I noticed three of our employees have an exclamation mark next to their name in the Employee List under Payroll. Why is this?

 

Solved
Best answer December 06, 2022

Best Answers
GlinetteC
Moderator

Why are there exclamation marks next to employee names?

You're in the right place, RDursma. I can help figure out why there is an exclamation mark next to some of your employees.

 

When adding an employee, you'll have to ensure that all details are entered so you won't see a yellow exclamation point next to their name. You'll want to double-check each employee that has an exclamation mark if there is missing information.

 

Let's follow the yellow exclamation point, which means that information is required. 

 

  1. Go to the Payroll tab and select Employees.
  2. Locate an employee with the exclamation point and click it.
  3. From the Employee details, find which tab has the exclamation point, then select it.
  4. Double-check and enter all the details. 
  5. Click Done to save the information.

 

If all information is provided, yet the issue persists, I recommend signing in to QBO using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those excessive files and browsing history. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

Furthermore, check out these resources below for more details about setting up an employee:

 

 

If you have follow-up questions about setting up an employee, you can post them below. I'll be glad to help you more.

View solution in original post

7 Comments 7
GlinetteC
Moderator

Why are there exclamation marks next to employee names?

You're in the right place, RDursma. I can help figure out why there is an exclamation mark next to some of your employees.

 

When adding an employee, you'll have to ensure that all details are entered so you won't see a yellow exclamation point next to their name. You'll want to double-check each employee that has an exclamation mark if there is missing information.

 

Let's follow the yellow exclamation point, which means that information is required. 

 

  1. Go to the Payroll tab and select Employees.
  2. Locate an employee with the exclamation point and click it.
  3. From the Employee details, find which tab has the exclamation point, then select it.
  4. Double-check and enter all the details. 
  5. Click Done to save the information.

 

If all information is provided, yet the issue persists, I recommend signing in to QBO using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those excessive files and browsing history. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

Furthermore, check out these resources below for more details about setting up an employee:

 

 

If you have follow-up questions about setting up an employee, you can post them below. I'll be glad to help you more.

CAROLEH
Level 1

Why are there exclamation marks next to employee names?

This didn't work.

Archie_B
QuickBooks Team

Why are there exclamation marks next to employee names?

Hi there, CAROLEH.

 

I see you've attempted to resolve it by following the troubleshooting steps outlined by my colleague above. I have another set of suggestions to help you set up your employee names smoothly.

 

The yellow exclamation mark usually refers to missing employee tax information on their profile. As a result, I recommend that you go over the employee's Tax withholding section. See the table in this article for more detailed instructions: Edit or change employee info in payroll.

 

If you've checked and confirmed that everything has been added but the problem persists, I suggest contacting our Support Team. They have the tools needed to conduct further investigation and, if necessary, create a ticket.

 

To reach them:

 

  1. Log in to your QuickBooks Online company.
  2. Click on Help (?).
  3. Select the Search tab, then Contact Us.
  4. Choose a way to connect:

 

  • Start a chat with live support.
  • Get a callback from the next available support.

 

For more information on the support hours, check out this link: QuickBooks Online Support.

 

Get back to this thread if you still need assistance or have other concerns about managing employees. I'll be happy to help. Take care!

wmeinema
Level 1

Why are there exclamation marks next to employee names?

What about an orange exclamiation mark under profile status in the employee section?

LeizylM
QuickBooks Team

Why are there exclamation marks next to employee names?

Resolving the orange exclamation mark is a straightforward process. I'm here to guide you every step of the way, wmeinema. 

 

An orange exclamation mark next to an employee's name or profile status in QuickBooks Online (QBO) typically indicates that there is missing or incomplete information in the employee's profile. This needs to be addressed before you can pay them.

 

To resolve this, we can click on the employee's name to open their profile. Then, look for sections with the orange exclamation mark and fill in any missing required information.   

 

I've added a screenshot for your reference.

 

I'm also adding this article about managing employee information in QuickBooks Online: Edit or change employee info in payroll.

 

Should you find yourself in need of further assistance about setting up an employee, have any follow-up questions, please feel free to tag me below. I'll be right here to continue helping.

wmeinema
Level 1

Why are there exclamation marks next to employee names?

I should have specified QB Desktop.

I do not have the orange exclaimation marks after clicking on the employees name.

But your tip about missing information made me look at the boxes with the asterisks by them.

I did have one box missing information, and after entering the missing information, the orange exclaimation marks were gone.

 

Thanks

SashaMC
Moderator

Why are there exclamation marks next to employee names?

Hey wmeinema,

 

Thank you for chiming in on the thread! I am so happy that it worked out for you! If you have any other questions, let us know! See you around. 

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