Hi nickli,

I understand that you need to fix the direct deposit PIN issue you've encountered. Allow me to help you.

Ensure that you've entered the correct PIN to avoid errors. Also, I suggest you update both QuickBooks Desktop and the payroll tax table so you have the latest fixes and patches.

Can you also shar with us the error message so I can check the correct resolution to it.  If there's a need to update it, please check the detailed steps here: Change PIN for processing direct deposit payroll.

I've also added these references that will discuss more on how to manage and set up employees to direct deposit:

• Change an employee's direct deposit info

• Set up direct deposit for employees

I'll be right here to continue helping if you have any other concerns or questions about running payroll reports or any QuickBooks related. Assistance is just a post away. You have a good one. 

here is the error message

Thanks for coming back, nickli. 

I appreciate you for providing us with a screenshot of the error message. This helps us provide the right troubleshooting steps to get this payroll issue resolved. We'll have to unmark the Use Direct Deposit box. Then, reupload your payroll data to get this fixed. Let me walk you through the steps.

1. In your QuickBooks Desktop, go to the Employees menu.
2. Select Employee Center, then choose the employee affected on the list.
3. Locate and open the paycheck, then click Paycheck Detail...
4. On the employee's paycheck, unmark the Use Direct Deposit box.
5. Click Save & Close and resend payroll data.

Once done, do the same steps for the rest of the affected employees. If it doesn't work, we'll need to send out a zero payroll and see if you're able to successfully send it. To do this, follow the steps below:

1. Uncheck & remove all Direct Deposit (DD) information for affected employees.
2. Send a zero payroll, then enter fake bank information.
3. Create a $1.00 paycheck, then Send data.
4. Void the check and Send data.
5. Enter the correct DD info again for affected employees.
6. Create a new paycheck, then Send data.

If you can send the payroll data, you're good for the next payroll. I've got some articles here for more troubleshooting solutions on how to fix sending payroll data issues:

• Troubleshoot Payroll Service Server Error or Payroll Connection Error
• Error: QuickBooks has encountered a problem sending your usage data

If not, please contact our Payroll team to check this further. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to browse this link here if you need help with other tasks in QuickBooks Payroll. It'll route you to our general payroll topics with articles. 

I'll address any other concerns you might have regarding sending payroll transactions in QuickBooks. If you'd like to take care of your payroll forms and taxes, lay down the details below and I'll help you out. You have a good one. 

it is not working

the expert says that you have to update the primary principal but until i always get hold 

Thanks for keeping in touch, nickli.

The steps shared by the previous agent above help fix issues with direct deposit. Since it didn't work for you, I want to route you the right support that can help you resolve this concern 

Here's how:
 

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Hit Search for something else.
5. Enter Watermark on 941 Form in the Tell us more about your question: field.
6. Click Start a Message.

Also, here's an article you can read to learn more about our available support: Support hours and types.

Lastly, I've got you this helpful article for ideas about how you can manage your payroll: Help Articles for QuickBooks Desktop Payroll.

Get back to me if you have other concerns with direct deposit. Have a good day.