We appreciate the details of the troubleshooting steps you took to resolve the PDF issue with invoices., @Jamie KR. I'm here to help you isolate this.

There are a few reasons why you get this problem in QuickBooks Desktop. Make sure to first install the most recent version of QuickBooks Desktop. By doing this, you can keep QuickBooks current with the newest features and improvements.

After that, try to re-run the Print and PDF Repair tool to resolve common errors in QuickBooks. If the issue persists, I recommend using the Verify and Rebuild Utility tool. This will resolve the most commonly known data integrity issues within your company file. Here's how:

To verify data:

1. Click on Window then hit Close All.
2. Select File then click on Utilities. Choose Verify Data. If you see:

• "QuickBooks detected no problems with your data," you can proceed.
• An error message Try browsing for some troubleshooting steps for it on the QuickBooks Desktop support site for detailed instructions.
• "Your data has lost integrity," which means there is data damage in the file.  Continue to the steps below to Rebuild Data to fix the problem.

To rebuild data:

1. Click on File, Utilities then choose Rebuild Data.
2. You will get a warning message to back up your company file, hit OK.

For further steps in rebuilding data, see this guide: Verify and Rebuild Data in QuickBooks Desktop.

You can also see this module about restoring your company file so you can your backup file easily.

Please leave a message if you have other concerns regarding invoices or QuickBooks as a whole. We're here to back you and your business. Stay safe!

I'm running Desktop Pro Plus 23 and ran the update, which is now current. I also updated my Windows 11 just for good measure. I reran the Print & PDF Repair Tool and my problem persists. I still cannot create PDF invoices.

When I run the PDF Repair Tool, I see the following errors:

Unable to add printer Microsoft XPS Document Writer Error 0x80041001 Generic failure

Win32 error code 17978

I appreciate you for coming back to the thread and for conducting some steps to resolve the issue of creating PDF invoices, Jamie KR. I'll be sharing other troubleshooting steps to ensure you can create PDF invoices smoothly.

Since the issue persists, I suggest resetting your temp folder permissions if you haven't yet performed this. You have to check the folder permissions to the TEMP folder.

Here's how:

1. Press the Windows key + R to open the RUN command.
2. Type %TEMP% and press Enter.
3. Right-click an empty area of the temp folder, and choose Properties.
4. Click the Security tab.
5. Ensure all usernames and groups are showing on the Security tab have Full Control.
6. Email the statement as PDF again within QuickBooks once permissions have been set to Full Control.

Then, you'll have to confirm that you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Please follow the steps below.

1. Open Notepad. Then, type Test. 
2. Select File and Print.
3. Choose the XPS Document Writer and click Print.
4. Type a filename and save it to your desktop.
5. Go to your desktop and view the XPS document you printed from notepad.

If the problem continues after completing the solutions above, kindly check out this article for the additional steps you need to take: Troubleshoot PDF and Print problems with QuickBooks Desktop. You can start performing from Solution 2: Reset your temp folder permissions' Step 2: Confirm you can print to your XPS section. It contains detailed instructions on how to execute the process correctly.

However, if the issue continues to occur, I recommend contacting our QuickBooks Support Team. They have the tools to pull your account to deep investigate the cause of the problem.

On the other hand, please know that Intuit doesn't support Microsoft apps and isn't responsible for these tools. That said, you'll have to contact an IT professional. They have the tools to pull up your account in a secure environment and deeply investigate the cause of the last error you've received.

Lastly, you may refer to this article to view steps on how you can personalize your emails to customers and vendors: Create custom email templates in QuickBooks Desktop. It also contains information on how you can use it for emails sent alongside single transactions, batch emails, and even when you send pay stubs. 

You're always welcome to comment below if you have other questions about creating PDF invoices in QuickBooks. I'll be here to help, Jamie KR. Have a great day!

Thanks so much for taking the time to share that, @Jamie KR.

Intuit's own instructions:

Troubleshoot PDF and Print problems with QuickBooks Desktop

https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/troubleshoot-pdf-print-p...

are antiquated and only reference Windows Vista, 7, and 8 in "Solution 4: Test, reinstall, and adjust permissions for XPS Document Writer, Step 3: Reinstall Microsoft XPS Document Writer".

They need to include your solution in that article.

Hello @Jamie KR,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day. 

I am very grateful you took the time to post this solution.  Saved us hours of frustration.

THANK YOU, JAMIE! Intuit should send a commission for your technical support. I recently acquired Win11 and was having the same problem. I tried everything I could think of and anything reasonable that I could find online to no avail. There is nothing worse than upgrading systems and hardware and having functionality diminished! But your fix worked. Many, many thanks to you!

Sue

You're the best. Works like a charm.

Mich S.

I have same issue as Jamie.  We have windows 11 and not working correctly on QB Desktop 2023.  Need accrurate instructions on how to fix this as I have real issues in preparing payroll reports in PDF - not allowing me to do so.

Please advise.

Wendy J

I can help you fix the issue you're having when preparing payroll reports, Wendy J.

You can run the QuickBooks PDF & Print Repair Tool from the QuickBooks Tool Hub to resolve the issue you're having when trying to prepare your payroll reports in PDF. 

Here's how to run the tool:

1. Close QuickBooks.
2. Use or update to the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
3. Follow the on-screen steps to install.
4. In the QuickBooks Tool Hub, select Program Problems.
5. Click on QuickBooks PDF & Print Repair Tool. 
6. Try to print, email, or save as a PDF from QuickBooks Desktop again.

If you get the same error, reboot your computer. Then, try to reset your temp folder permissions. For detailed guidance, check out the following article and proceed to Solution 2: Reset your temp folder permissions: Troubleshoot PDF and Print problems with QuickBooks Desktop. 

Here's also more information about payroll and employee reports that you can customize to get the information that you need: Customize payroll and employee reports.

Let me know if you need more help running your payroll reports in PDF. I'm always here to assist. Have a great rest of the day!

Thank you for the info I spent approximately 2 hrs. on phone with Quickbooks to try to solve this same issue and took me all of 3 minutes to solve with your info. Thank you Thank you 

Windows 11 users with pdf issues: problem solved.

Scroll up to the

December 14, 2022 post from Jamie KR

for solution.

I SHOULD SEND YOU $1,000. i SPENT AT LEAST 6 HOURS ONLINE WITH TECH SUPPORT FOR QUICKBOOKS AND THEY COULD NOT RESOLVE THIS ISSUE. YOUR POST WORKED IN 60 SECONDS. THANK YOU THANK YOU THANK YOU

Jamie KR

Thanks you so much for your input.  I had no idea why I could not email payslips to employees and could not figure out the QB advice that is given in this discussion.  I had no problem sending payslips when on windows 10, but as soon as I got a new laptop with windows 11 installed, I could not print pdf's or email invoices...........

You  have saved everyone who reads this a ton of time and frustration.  I vote that you should have your next version  of QB desktop for free.  You earned it!  Thank you.

Lynne

Amazing, you saved my day, it works

Thank you

Thank you Jamie KR, this information was very helpful. 

Thank you. Thank you. Thank you! It worked! After hours of trying various things to get our Quickbooks Desktop to convert to PDF, we couldn't figure it out. We appreciate you posting the solution here.

Worked like a charm!!  Thanks @Jamie KR 

THANK YOU!!!!  

That was the problem I have been struggling with for weeks!!!  

I only see XPS Viewer, not XPS Document Writer.  

I don't see XPS Document writer, or only see XPS Viewer

Never mind - looked at the screen shot and got it!!  Thank you!!

Thank you, your solution worked for  me too!