I recently installed Windows 11 and upgraded to QB Pro Plus 2023. I cannot get the PDFs working in my invoices. I tried running the QB Print and PDF Repair Tool on the QB Tool Hub, but it doesn't fix the problem. The tool says it's updating Windows 10, which may be why it's not working. I also see a 1797 error as the tool is running. Any one else have this problem or a possible solution?
I appreciate you for coming back to the thread and for conducting some steps to resolve the issue of creating PDF invoices, Jamie KR. I'll be sharing other troubleshooting steps to ensure you can create PDF invoices smoothly.
Since the issue persists, I suggest resetting your temp folder permissions if you haven't yet performed this. You have to check the folder permissions to the TEMP folder.
Here's how:
Then, you'll have to confirm that you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Please follow the steps below.
If the problem continues after completing the solutions above, kindly check out this article for the additional steps you need to take: Troubleshoot PDF and Print problems with QuickBooks Desktop. You can start performing from Solution 2: Reset your temp folder permissions' Step 2: Confirm you can print to your XPS section. It contains detailed instructions on how to execute the process correctly.
However, if the issue continues to occur, I recommend contacting our QuickBooks Support Team. They have the tools to pull your account to deep investigate the cause of the problem.
On the other hand, please know that Intuit doesn't support Microsoft apps and isn't responsible for these tools. That said, you'll have to contact an IT professional. They have the tools to pull up your account in a secure environment and deeply investigate the cause of the last error you've received.
Lastly, you may refer to this article to view steps on how you can personalize your emails to customers and vendors: Create custom email templates in QuickBooks Desktop. It also contains information on how you can use it for emails sent alongside single transactions, batch emails, and even when you send pay stubs.
You're always welcome to comment below if you have other questions about creating PDF invoices in QuickBooks. I'll be here to help, Jamie KR. Have a great day!
After hours of searching, I finally figured out that my problem was due to the "Microsoft XPS Document Writer" being turned off in my installation of Windows 11.
To resolve the issue, I searched at the bottom of my Windows 11 screen for "run." I then opened the "Run App" that came up under my search and typed "optionalfeatures" into the Run App. A "Windows Features" window then opened and I scrolled down to "Microsoft XPS Document Writer" and checked the box next to it. I then pressed "OK" and voila I was able to start creating PDF Invoices again. I attached a few images of the process here for reference.
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