Invoice import issue - back-end problem mapping the "message on invoice" field.

dan_sirix · ‎janvier 09, 2025

Hello,

I am attaching screenshots of the steps and the result for your reference.

We are facing a major issue when importing our invoices using a CSV file.
It appears that there is a back-end issue with the mapping of the "Message on invoice" field.

When we import our file, we have correctly mapped the memo to the appropriate field, but it ends up being imported into the "Message on statement" field instead of the "Message on invoice" field, as it should.

Could you please let me know if this behavior is normal and whether you could assist us in resolving this issue?

Thank you very much.

1- Import CSV

2- Import Page:

3- Fields Mapping Page:

4-Result:

JamesM4 · ‎janvier 09, 2025

Hi there,

Welcome to the Community. It's important you're able to navigate the program without running into issues. Rest assured, I'll be glad to steer you in the right direction.

I suspect you may be experiencing a browser-related issue that's causing the issue you've described above. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. In case the issue persists, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this promptly. You can get in touch by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.

You're more than welcome to keep me posted on how you make out. I'll be one message away.

dan_sirix

Hi,

I do nothing and it works now.

Thank you

Kind regards,

dan_sirix

Hello,

I sincerely apologize for the confusion.
This is not working.

Would it be possible to check with your development team and open a ticket, please?

Thank you very much.

Trish_T

Hi dan_sirix,

Please contact our customer care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They'll be able to review the issue in more depth, and escalate it for further investigation with our Development team, if necessary.

If you have any other questions, feel free to reach out again. We would be happy to help!

Invoice import issue - back-end problem mapping the "message on invoice" field.