Hello,
I am attaching screenshots of the steps and the result for your reference.
We are facing a major issue when importing our invoices using a CSV file.
It appears that there is a back-end issue with the mapping of the "Message on invoice" field.
When we import our file, we have correctly mapped the memo to the appropriate field, but it ends up being imported into the "Message on statement" field instead of the "Message on invoice" field, as it should.
Could you please let me know if this behavior is normal and whether you could assist us in resolving this issue?
Thank you very much.
1- Import CSV
2- Import Page:
3- Fields Mapping Page:
4-Result:
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Hi,
I do nothing and it works now.
Thank you
Kind regards,
Hello,
I sincerely apologize for the confusion.
This is not working.
Would it be possible to check with your development team and open a ticket, please?
Thank you very much.
Hi dan_sirix,
Please contact our customer care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They'll be able to review the issue in more depth, and escalate it for further investigation with our Development team, if necessary.
If you have any other questions, feel free to reach out again. We would be happy to help!
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