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Im trying to issue a customer a credit. they dont want the money back they just want it deducted from the outstanding balance that they owe. is this an adjustment note?

is adjustment note the correct way to do this or does it just change your bank balance. should it be done by issuing another invoice with a negative amount?
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QuickBooks Team

Re: Im trying to issue a customer a credit. they dont want the money back they just want it deduc...

Hi Msgrundy, 

The best way to handle this transaction return is by creating an adjustment note. Please see this detailed article below for more information about this process. 

 

https://quickbooks.intuit.com/community/Manage-customers-and-income/Enter-and-apply-a-adjustment-not...