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accounts87
Level 1

Quickbooks is adding a banking debit as a credit, and I can't fix it. Journal entry is correct, but amount is added to wrong side of banking account. Any ideas?

 
1 Comment 1
JamesDuanT
Moderator

Quickbooks is adding a banking debit as a credit, and I can't fix it. Journal entry is correct, but amount is added to wrong side of banking account. Any ideas?

You are correct, accounts87.

 

To increase your bank balance, you'll need to debit the bank account when creating a journal entry.

 

We can do a few troubleshooting steps to get rid of any possible display issues. Though cache can speed up QuickBooks Online processes, it can also cause issues when piled up on your browser.

Here are the troubleshooting steps that we can follow:

  1. Let's use a private browser because it doesn't store cache.
    Then you can review the journal entry and your bank register again.
  2. If the amounts are showing correctly, we can go back to your regular browser and clear the cache storage.
  3. You can also use other supported browser. Each browser stores different sets of cache.

Let me know how this goes. Additional screenshots and details would be appreciate if you need further assistance.