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AugIT
Level 2

Has anyone else found QuickBooks Support to be beyond useless?

Running an IT company, so I regularly have run-ins with companies such as Telstra and Optus so I have a fairly solid base line of terrible customer service. But I've found Quickbooks support to take it a step beyond that in not only being utterly useless with the support, or lack there of, provided but follow up with 3 consecutive times of cancelling support tickets with no cause. Then to top it off, just not replying to requests for follow up after that point. If there were an award for being the best at being the worst, Quickbooks Support would take it hands down.

7 Comments 7
Georgia - Product Expert
QuickBooks Team

Has anyone else found QuickBooks Support to be beyond useless?

Hi AugIT, 

 

I'm so sorry to hear that you've had that experience. We would like to look into your cases to see what has happened so we can make improvements going forward.

 

Please could you private message me on here with your email address so I can look into this further for you? 

 

Thank you,

Georgia

PID
Level 1

Has anyone else found QuickBooks Support to be beyond useless?

I have the same issues as you.  Cancelling support tickets for no reason, provide inaccurate information or solution.   I have made complaints.  No reply nothing. 

They are getting rid of the payroll in the subscription and you have to purchase it as an add-on.  Overprice for the terrible service, definitely not for value.   This was the last straw. I am changing platform ASAP.  Good luck.

AugIT
Level 2

Has anyone else found QuickBooks Support to be beyond useless?

Migrated all the data over to Xero. The support is solid there and compatible with a lot of systems. Good place to start!

Intuit Zac
Content Creator

Has anyone else found QuickBooks Support to be beyond useless?

Hi PID, 

 

Thank you for reaching out. 

 

I am sorry to hear about your experience and how you feel about the price change. 

Would you mind sending me a message here and let me know the email address you used to log into QuickBooks? I am keen to look into the contact history and see how we can better support you with your inquiry. 

 

With the price change, we don’t take these price changes lightly as we know how important cash flow is to business owners. However, by charging separately for accounting and payroll, we can continue to invest in feature enhancements for both our accounting and payroll offerings to reduce your admin time and improve your efficiency. Recent updates include QuickBooks cash flow, receipt capture and JobKeeper 2.0 payroll updates. For a full list of updates, please view our product roadmap in the link below:

https://quickbooks.intuit.com/au/product-updates/

KingsGames
Level 1

Has anyone else found QuickBooks Support to be beyond useless?

Quickbooks support used to be good back in the day.  Now they are worthless!!!!!!  All they do is transfer you to someone else and cannot answer a simple question.  All I wanted to know what the bank transfer fee and got sent to 4 different people.  Horrific

AugIT
Level 2

Has anyone else found QuickBooks Support to be beyond useless?

A year after having moved to Xero from QBO, couldn't be happier. Better support, better service and better system. I'd recommend you look at making the move as well.

Fiat Lux - ASIA
Level 15

Has anyone else found QuickBooks Support to be beyond useless?

And purchase a 3rd party conversion service if required.