Welcome to the QuickBooks Community!

Jess H · ‎March 11, 2019

G’day and welcome!

If you’re new here you might be wondering what exactly the QuickBooks Community is all about. Here we’ll tell you everything you need to know about our community, including how to get the most out of your community experience. Plus, we’ll go over some basic dos and don’ts.

Why we built the QB Community

Whether you’re a small business owner with big business dreams or a bookkeeper or accountant trying to help your clients grow we understand that a bit of support can go a long way. But, we also know that there’s a lot of information out there, sometimes conflicting information, and this can be overwhelming, confusing and really just unhelpful.

We want you to be able to escape the racket caused by information overload.

We’ve created a hub for real conversations where our members can share real stories about their adventures—and misadventures—in entrepreneurship. We’re nurturing a community that values listening, learning, supporting and exchanging ideas, and a community where QuickBooks experts can share their expertise with others struggling to get a grip on it.

We’re a supportive place

We’re not about pretending the small business life is easy. Nor are we living in a fantasy where everyone has the time or skill set to become bookkeeping or accounting experts. Our community is made up of people from all walks of business-life with completely different experiences and depths of knowledge. Here, no question is a dumb question and no one person has the answers to everything. Here, we welcome all sorts of queries with open arms and open minds.

We encourage celebrating, commiserating and championing. We want you to feel comfortable and supported as you openly and honestly share the ups and downs of life as a small business owner or bookkeeper or accountant.

QB Community guidelines

We’ve put together a few community dos and don’ts that reflect our values. We appreciate every community member keeping these in mind.

Do this:

Be yourself: Each individual is unique and we appreciate that! We encourage you to be your authentic, curious and honest self.

Tell your story: The more experiences shared, the more the entire community benefits. Whether you’re posting about an entrepreneurial high, struggling with business blues or something in between, let the community hear all of it.

Share what you know: It’s been said before but there really is no such thing as a dumb question, especially not here! Every question, idea or comment you contribute is a valuable part of our shared learning experience and helps us build our collective knowledge base.

Accept other points of view: Along the path of building a business it’s guaranteed that you’ll encounter a difference of opinion, strategy or perspective somewhere along the way. We’re committed to maintaining a positive, respectful environment, whether we agree or disagree with someone else’s approach.
Voice your concerns: If a discussion topic, comment or post upsets you in any way, please reach out to your QB Community hosts straight away. We’re here to ensure your experience in the QB Community is positive and supportive. To bring something to our attention, select the 3 vertical dots next to a question or comment. Then select the option to "Report Inappropriate Content".

Don't do this:

Engage in an unhealthy debate: All communication needs to be in the spirit of maintaining a safe and supportive community. We don't love (and won't tolerate) antagonistic critiques and personal attacks. If a post, comment or response doesn't help move a conversation in a positive direction, it will be removed.

Promote your business: We hope you’ll include a link to your business website and social media pages on your profile page. However, your QB Community profile is the only place for you to promote your business. Please don’t market your products or services - no matter how great they are - in any public posts.

Post sensitive information: Enough said. We value your privacy as much as you do!

Spread spam: Spam or mass marketing in any form is not permitted. Spam is annoying, intrusive and unprofessional, and it will be deleted immediately. Anyone who posts spam that’s malicious in nature will be permanently banned from the QB Community site.

Harass others: Our site prohibits members from threatening, abusing or using any kind of insulting or demeaning language. We will not tolerate behaviour towards or about another member that disrupts normal participation in anyway. We also won’t tolerate this kind of communication between members about another member.

Use profanity: The QB Community is a professional space, so let’s keep it clean. Profanity or language that is otherwise hurtful or offensive is not allowed.

Promote illegal conduct: Intuit and its related sites (including the QB Community) prohibits the promotion of illegal conduct, activities or fraudulent schemes on the site.

We have some more general dos and don’ts about using this community and all other relevant pages, please refer to the AU Terms of Service. Any violation of the terms of service can result in a corrective action, from a gentle warning to a permanent ban from the community.

Build connections, share stories, learn something new and feel inspired.

quickcut · ‎May 31, 2019

Hi,

One of my customers that I invoice all the time asked me to fix an invoice because it was showing up as a proforma invoice. not sure how this happened because all invoices before it and after it are standard invoices. I can't see a way to change the invoice type within quickbooks as it looks like a standard invoice. It's not until you print or view it that it looks like a weird proforma invoice with another total showing way above the invoice total.

Is there a way to fix this or do I have to delete it and recreate it using the correct form/template? If I have to re-create it, is it possible to dictate to quickbooks what the invoice number will be?

cheers Mike

SophiaAnnL · ‎May 31, 2019

Maybe the wrong template was used when printing the invoice, Mike.

Before we delete and recreate the invoice, let's try switching it to the correct template first.

Here's how:

Open the invoice that you're having issues with.
Click Customize at the bottom.
Select Edit current.
On the Design tab, click Dive in with a template.
Choose the template you'd like to use for the invoice.
Click Done.

Then, proceed with reprinting the transaction by clicking Print or Preview within the invoice. If your customer still finds the invoice with a proforma style, please follow these steps to delete and recreate it:

Open the invoice, and then click More at the bottom.
Select Delete.
Click Yes when prompted.
If the invoice has been paid, delete the payment as well by following the same steps.
Then, click the Plus icon, select Invoice and reenter the transaction.

Just leave a reply if you're still having the same issue. I'll be around to give you more steps.

soanoni · ‎September 07, 2019

@quickcut wrote:
Hi,
One of my customers that I invoice all the time asked me to fix an invoice because it was showing up as a proforma invoice. not sure how this happened because all invoices before it and after it are standard invoices. I can't see a way to change the invoice type within quickbooks as it looks like a standard invoice. It's not until you print or view it that it looks like a weird proforma invoice with another total showing way above the invoice total.
Is there a way to fix this or do I have to delete it and recreate it using the correct form/template? If I have to re-create it, is it possible to dictate to quickbooks what the invoice number will be?
cheers Mike

Hi,

Assuming you are using QuickBooks Online:

I would suggest deleting and re-creating the invoice using your preferred format. As far as enabling the option to customize your invoice including the invoices number, you can do so by clicking on the Gear ⚙️ Icon > Account & Settings > Sales option.

I hope this helps!

Eliana_2020 · ‎August 18, 2020

Hi,

Where I can send a question about receipts?

thanks.

Steven_Product Champion · ‎August 18, 2020

Hi Eliana_2020,

I am happy to help with your receipt question, what information can I assist with today?

-Steven

Eliana_2020 · ‎August 18, 2020

Hi Steven,

If I want to send a receipt to a customer after receiving the payment, should I send the same invoice with the word PAID on it? is it the only receipt that I can send them?

thanks and regards,

Eliana

Steven_Product Champion · ‎August 18, 2020

A good way you can notify your customer that they have paid their invoice is through a Customer Statement. With this method you could then send your customers a summary their invoices, payments, credits, and balances. In your case it would send through a statement saying amount due, e.g. $100 and amount received $100, therefore nothing owing

If you would like to generate one you can do it by:

Go to the Sales menu and select the Customers tab.
Select the checkboxes for the customer or customers you want to make statements for.
In the Batch actions dropdown ▼, select Create statements.
In the Statement Type dropdown ▼, select the type of statement you'd like to make:

Balance Forward: A list of invoices and payments with balance for date range selected
Open Item: A list of open, unpaid invoices from the last 365 days
Transaction Statement: A list of transactions between the selected dates

5.Fill in the date fields and select Apply.

6.Select Save, Save and close, Save and send, or Print or Preview.

If you would like to know more of about Customer Statements you can click here.

Kim_Branton · ‎January 12, 2021

How do I post a question pls, that is not a reply to another?

Intuit Zac · ‎January 12, 2021

Hi Kim,

I can see you have posted a question. I will answer your query there. Welcome to our community by the way :-)

CL21 · ‎February 03, 2021

I had lodged all the pay runs for January and then found out from the accountant yesterday that we qualify for this quarter job keeper. I have unlocked the 4 weekly pay runs and added the relevant Tier and fortnights for job keeper. I am now unable to relodge the pay runs.

Please help.

Intuit Zac · ‎February 03, 2021

Hi CL21,

Thank you for reaching out on this and Welcome to our Community!

You can lodge an update finalise all 4 weekly pay runs again then go and create an update event. Here is how:

Create and lodge an update pay event

Thank you and please let us know if you require any additional assistance.

CL21 · ‎February 05, 2021

I have created an update event.

Attached screenshots show 0 employees in the STP report, YTD showing zero in pay events however YTD figure is correct in update event. Does the pay update event now update with the ATO so I can lodge for job keeper.

Intuit Zac · ‎February 05, 2021

Hi CL21,

Update event will update the ATO. For more information on setting up and manage JobKeeper, please visit the link below:

Set up and manage JobKeeper payments

Thank you and please let us know if you require any additional assistance.

David P · ‎June 14, 2021

Hi, I am using the budget tool to create a 12 month budget in QBO. I have selected the period for the budget (21-22 Financial year) and monthly intervals. Our financial year is June 1 to May 31 and I have selected Pre-fill data from 20_21 financial year. (Financial year settings are correct in QBO ). The budget prefills as a greyed out draft OK but when I press create budget, I get a thinking symbol which has been hanging for an hour so far. (Everything else on my computer is working fine and I have had the same experience on my laptop).. Any thoughts? Do I just shut down and hope that the process has been completed in the cloud?

IntuitAika · ‎June 14, 2021

Hi David P,

Let's try to access your QuickBooks Online account using private browser. Doing so, we can confirm if the budget created is already saved and see if we get the same result when clicking on Create Budget button.

A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.

Here are keyboard shortcuts you can use depending on the browser you're using:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N

If the created budget is already showing on the budget list, we'll need to clear your browser's cache to remove the temporary internet files and to help the application function properly.

Let me know if the troubleshooting provided above works well on your end. Thank you and have a great day!

Topics

Training

Community

Resources

Welcome to the QuickBooks Community!