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Level 2

25/03/2020 - bank feeds not working

@MariaSoledadG  I am dealing with US Bank. This is a big bank in the US, so I'm not sure why it's not working. I have so many clients with this bank and every single customer is struggling with this. If you manually click update on the Banking screen or the system automatically tries to update, it automatically disconnects. They have to reconnect every single time.


25/03/2020 - bank feeds not working

We have a reported issue with the US Bank, Alicia.


The old connection is currently not working. Our product engineers created an investigation to resolve this bank error.


I recommend following the steps above to contact support. You can provide this INV-49745 so they can track your concern. They'll add you to the list of affected users.


For now, you can import your bank transactions manually so you're still on top of running your business. Here's an article for the detailed steps: Manually upload transactions into QuickBooks Online.


Stay in touch with me if you have other concerns. 

Level 1

25/03/2020 - bank feeds not working

I was also having this issue - I tried in both Chrome & Firefox and couldn't resolve it, but doing it in an Incognito session in Chrome did the trick and everything is working fine now. If you're still having trouble make sure you try it in an Incognito session!