Glad to have you here in the Community, finley-finleygho.
It can take up to 10 business days to activate a direct bank feeds connection in QuickBooks Online. Let me provide reasons why a direct bank feed was not approved.
You can verify the following below:
Furthermore, if the bank account is also connected with Standard feeds connection, and found out the bank feed is not updating. You can perform an edit sign in info to refresh the connection. Here's how:
Then, check your for review tab to see if the bank account updated with new bank feeds. To learn more about direct bank feeds, please check this article: Connecting your bank account to QuickBooks via Direct feed FAQ
If the issue remains I'd recommend contacting our QuickBooks Online Support Team to further check on this one for you.
Please keep me posted on how it goes. I'm here to help you out again.
Thank you for the assistance.
Unfortunately, it has been well over 10 days.
When I click on the pencil of the account it only gives me the option to edit account details, not sign in details :(
If it has been more than 10 business days from the time you sent the client authority form, I suggest QuickBooks Online Customer Care (AU) for them to further check your account connection.
Here are the steps to contact support:
For more details about how to connect the bank account using standard feeds connection, please check this article: Connect bank and credit card accounts to QuickBooks Online
Feel free to let us know if you have other concerns. Have a good day!