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Jman33
Level 1

Anz bank feeds not working

Hello.

I'm with ANZ and my feeds have not been working since the 22/05 except for briefly on the 26/05. This occurred after their website was down.

Firstly I was getting error 163 and now I'm getting error 179. This is getting quite frustrating so any help would be appreciated.

Cheers

Justin

 

16 Comments 16
AlexV
QuickBooks Team

Anz bank feeds not working

I'm here to help you in fixing this banking error, Jman33.

 

You'll encounter errors in QuickBooks Self-Employed if the bank's system has issues. Once their website is up and running, go to the Gear icon, select Bank accounts, then click Refresh all.

 

Also, ANZ has a security setting where you'll receive an error while accessing their website on multiple devices/browsers simultaneously. It's best to sign out to your ANZ online banking from other devices/browsers before you update your bank feeds QuickBooks Self-Employed.

 

If the same thing happens, please use an incognito window and update it from there. Here are some of the keyboard shortcuts:

  • Google Chrome: Ctrl Shift + N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

In addition, I suggest clearing the cache and making sure that the browser is updated to fix issues when using QuickBooks Self-Employed.

 

Need help in categorising transactions? Check this link: Categorise transactions in QuickBooks Self-Employed.

 

Keep your posts coming if you need more help. Take care!

Jman33
Level 1

Anz bank feeds not working

Hello,

 

Unfortunately I had already tried all those suggestions before posting this question with no luck after checking previous posts from other people.

Refresh all - didn't work

Signing out of other devices - didn't work

new window - didn't work

clearing cache - didn't work

 

what are my next options ?

Spyz
Level 1

Anz bank feeds not working

I'm having a similar issue. ANZ bank feeds have not worked since 21 May 2021. I have contacted supported via online chat twice (I do have a case number) just to be told that the engineers are aware of the issue and are working on it.  There's no ETA for resolution.

 

I also tried disconnecting and reconnecting the feed but cannot reconnect it as the bank thinks I'm logged in on another divide when I definitely am not.  (Error message 179) I also cleared all history and cache to no avail.

 

Apparently I just have top sit tight and wait for the engineers to fix it.

 

An alternative was to manually download missing transactions from ANZ online banking and bring them into QBO.

Spyz
Level 1

Anz bank feeds not working

that was meat to be "another device..."

and "I just have to sit tight..."

should probably proof read before sending rather than after...

Jman33
Level 1

Anz bank feeds not working

Thanks Spyz, yeh I thought that's what you meant.

So the issue is on their end and they are aware of it by what your saying but cant rectify it yet.

cheers for the info and hopefully they com back with a fix very quickly.

Summit Music
Level 1

Anz bank feeds not working

I am having exactly the same issue. This is the fourth time this has happened to me in the past 2 years.  I have discovered a pattern: every time when ANZ updates its online app, BANG communication with QB stops or stuffs up.   The fault lies with ANZ, not with QB.  But for some annoying reason, ANZ expects QB engineers to fix it by referring you to them.  I suggest you do the same as I have done, and lodge a formal complaint with ANZ.  You will be fobbed off by some standard response and have your “case referred to some management team”.   I am seriously considering switching banks.  But yes, frustratingly you can only sit back, wait and keep you fingers crossed that this will be fixed soon.  

Georgia - Product Expert
QuickBooks Team

Anz bank feeds not working

Thanks for your message.

 

There was an ANZ outage that happened due to a recent change on the ANZ website which interrupted the QuickBooks bank connection.

 

As a result of this change, if customers are signed into ANZ internet banking website and simultaneously attempting to connect with ANZ account in QuickBooks, customers will be prompted in-product to sign out of other device e.g. ANZ internet banking website (error 179).

This is a result of a ANZ security setting limiting the access to ANZ on multiple devices/browsers. Please sign out of any other instances before attempting to update your bank feeds.

 

 

Our engineers are working with ANZ to try and resolve this for you as fast as they can.


If this persists then please get in touch with our support team who will help you troubleshoot or escalate this further if needed.

 

You can get in touch with them using this link - https://help.quickbooks.intuit.com/en_AU/contact

Spyz
Level 1

Anz bank feeds not working

Thanks for your response, Georgia.

 

I tried to re-establish the account link with ANZ this morning and was successful.  I have also activated a new direct feed via the ANZ website.

 

However, after an initial update of transactions, I now get an error on the baking page of QBO that says the ANZ can't be updated right now and tow try again in a few hours.  The infamous error 179 is quoted.

 

I'm told that error 179 is about ANZ not allowing more than one login at the same time. So why is that right now, I'm successfully logged into ANZ online banking (i) on my laptop van the website, (ii) on my mobile phone via the app and (iii) on my mobile phone via the website?

 

 

Jman33
Level 1

Anz bank feeds not working

The error would still show even when you are not logged in on any other devices.......

Georgia - Product Expert
QuickBooks Team

Anz bank feeds not working

Hi Spyz, 

 

Thanks so much for flagging the 179 error code with us! 

 

That's also an issue that our engineers are looking into and it's connected to the same issue unfortunately. 

 

Have you let our team know that you are affected with the issue by phone? If you do, one of our team will let you know when a fix has been implemented or when we have a solution in place so you don't need to check the status page. 

 

Thank you,

Georgia

 

 

Spyz
Level 1

Anz bank feeds not working

Hi Georgia

 

I’ve raised it with support via online chat and have a case number.  I know it’s being worked on and I have to be patient. My hopes were raised when I was able to connect to ANZ to re-link my account but then dashed again when I couldn’t update. 

I shall let the engineers do their job and focus my attention on other things. 

Spyz
Level 1

Anz bank feeds not working

Woo hoo! It seems to be working properly now. 

GLJ1
Level 1

Anz bank feeds not working

I still have no items "TO REVIEW", & says I'm "all caught up" yet there is no feed of data from ANZ. It shows balance, but nothing but the big green tick :(  ... how much longer QBO? , & yes I already have a case number but no reply to me email!?

Bonny_
Moderator

Anz bank feeds not working

Hi GLJ1,

 

Thanks for following up with us!

 

Just received an update from the team this morning that an additional fix has been implemented on some ANZ accounts, and transactions have been received and should be downloaded into your QuickBooks company. I would recommend pressing "Update" on the top-right corner of the banking screen to refresh your bank feed. 

 

If you encounter another error, specifically error code 109, you may have to log into ANZ internet banking and change your login password as this error code is a result of ANZ's security settings being changed. Once you've updated your internet banking password, update your ANZ login credentials in QuickBooks by selecting the pencil icon in the ANZ bank feed tile, and selecting Edit sign-in info.

 

Bonny

CamH
Level 1

Anz bank feeds not working

I’m also getting error message 163 from the start of September ‘23. Please help. I’ve logged in ANZ and changed password thinking this might help but still not connecting.

IntuitSheila
Level 8

Anz bank feeds not working

Hi CamH,

 

I understand you're having fundamental issues with your ANZ account. It's good to hear you were able to change your password too as one of the trouble shooting steps. There's been an ongoing product investigation for ANZ account connected in QuickBooks Online. However, it is with error 106 only. 

 

Let's try entering your bank sign in information in QuickBooks:

 

  1. Click on the Banking tab.
  2. Click on the bank account, and click on Edit or the pencil icon.
  3. Click on Edit sign in info.
  4. Manually enter your banks User ID and password.
  5. Click on Save and connect.

 

Check if there are new transactions downloaded after. If the issue persists, I would recommend contacting our Customer Care Team. That way, they can further check your account connection and raise it to our banking team.

 

In the meantime, you can manually upload your transactions using CSV file to add them in QuickBooks. You can refer to this link for a more comprehensive information: Manually upload your transactions, receipts, and bills into QuickBooks Online.

 

Please let me know if you have any additional questions. I'm always willing to assist.