Im having a problem with bank feed its not updating the amount left in bank and not importing any transactions? i got this on my account why cant it be automatically have a i done any thing wrong? please see attached photo
We can perform some troubleshooting steps to see if this is just triggered by your bank, or in QuickBooks Online (QBO), Raedremawi.
I appreciate you for providing us a screenshot to better isolate this issue. May I know what's your bank provider? This helps us check on our records if there's a reported case about this one. When connecting your bank and credit card accounts, QBO automatically downloads new transactions. There are a few reasons why you’re not getting the latest one, or updates seem stuck. Among these are:
QuickBooks downloads the latest available transactions every night around 10 PM PT or some may take a little longer. To get the latest available transactions, try manually updating your bank in QBO. Here's how:
If the same thing happens, please check your bank or credit card's website. Try to navigate and check if everything is working on their end. Just follow Step 2 in the What to do if you get a bank error or can't download transactions in QuickBooks Online article. If it's already beyond 48 hours and the problem continues, please reach out to our Customer Support Team so they can open a ticket and investigate this further. Here's how to reach them:
In the meantime, you can manually upload transactions on your Online account. Then, match and categorise bank transactions in your account to ensure there aren't any duplicates. Feel free to visit our Banking page for more insights about managing your bank transactions.
That will route you in the right direction today. Keep me posted if you need a hand with reconciling your accounts or any QBO related. I'm always here to ensure your success. You have a good one.
Thanks for keeping in touch with us, @Raedremawi.
Disconnecting bank feeds would be the last resort to fix this issue. If you've performed the steps provided by my colleague, I'd suggest contacting our Customer Care Support team to check for other troubleshooting before disconnecting the bank.
The steps below will help you get in touch with our Phone and Chat Support Teams:
These instructions are also available from our guide on contacting QuickBooks Online Support for your convenience.
I've added some articles about disconnecting and reconnecting bank account for your benefit:
Visit me here again if you need additional assistance. I'm always available here to help. Have a good one.