Hi there BC00,
Thanks for posting in the Community!
I understand how important to be able to connect your bank account and download new transactions in QuickBooks Online. Let's enter your bank's sing-in information to update the connection. Here's how:
- Click on the Transactions tab.
- Click on Bank transactions and select the bank account affected.
- Click on Edit icon.
- Click on Edit sign in info.
- Manually enter your bank's log in detail.
- Click on Save and connect.
- Follow the prompts on the next page.
Then, let's check if the bank account connected and downloaded new bank feeds.
If the issue persists, let's use a new incognito window or other supported browser and use the steps above.
As a work around, you can manually upload your bank transactions using CSV file.
If the problem remains, I recommend contacting our Customer Care Team. That way, our care agents can check your account in a secure form and escalate a ticket to our banking engineers to check the account connection.
Post again in the Community if you have banking concerns. I am around to help you.
