Hi userjingjingshi0402,
I'd be glad to help you connect your bank. Just to check, do you get any error message and Which bank are you trying to connect? Any details can help me identify the exact resolution for this.
In the meantime, you can try to connect your bank on an incognito window or by using a different web browser. Also, ensure that you're using the correct login credentials when connecting your bank account.
If a bank account is already connected in QuickBooks Online however the transactions are not downloaded, we can do manual update to refresh the connection and get the latest transaction.
Here's how:
- Go to the Transactions tab and select Banking.
- Select the bank account and click Update.
For your reference, you can also check on this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Let me know if you need further assistance with connecting your bank. I'll be around to help you.
