Hi maags1950-gmail,
Are you referring to unable to reconnect your bank account in QuickBooks Online? If so, we'd recommend checking the error you've received when trying to connect your bank account and perform some basic trouble shooting steps below.
Manual update:
- Click on the Banking or Transactions page.
- Click on the bank account in question, and click on Update button.
If the error remains, continue to edit sign in info for your bank account if the connection is under standard feeds connection.
Then, check if the bank feeds has been updated. Furthermore, if your bank account is with ANZ there is a reported product investigation for ANZ bank account on both standard and direct feeds connection. This happens due to a change in ANZ website. Our engineers have been made aware of this issue and are working on a fix to accommodate the website script change.
While waiting for a resolution you can also manually import your bank transactions using CSV file import.
We'd recommend contacting the Customer care team so they can check your account connection. Contact them through the Help menu in your QuickBooks Online account and click on Contact Us.
Message us back if you need more help with QuickBooks Online. We'll be here to help you.
