QB is giving me an alert that I need to re-connect my bank accounts, but when I click the prompts to do so, it takes me to the Chase website and then I can do nothing further. I click sign in and nothing happens. The same Chase homepage keeps reloading.
This has been happening for a week now. I have restarted, cleared cookies, everything, and it is still not working. Super disruptive to workflow.
We have tried to call QB and after sitting on hold for ages, we get disconnected.
Can someone please help me?
Welcome to the Online Community, AlTa1.
Thanks for sharing to me the resolution steps you’ve taken to resolve the issue. I want to ensure you can re-establish the connection for your Chase account.
I’ve checked with my tools and didn’t find any open investigations similar to your concern. To get the online banking working again, we’ll have to check what’s causing this unexpected behavior.
The process requires gathering of personal details which can't be done in the Community. Since the safety of your account is our top priority, I suggest you get in touch with our QBO Support Team again.
They have tools like screen-sharing that can help double check why Chase's website becomes unresponsive. Once they’ve identified the cause and find a fix, our support team will guide you through the process on how to rectify the issue.
To contact them:
In the meantime, you can use the WebConnect feature to download transactions and import them to your account. Here's how:
For more in-depth information, check out the How to upload more than 90 days of bank transactions article.
This information should help you move forward. If you have additional questions about QBO, please post a comment below. I’m always ready to answer them.