Hello there. I'm here to make sure you'll be able to connect to Deputy.
First, let's run your QuickBooks Online account using a private browser to check if it's a browser-related issue. There are times that cache and cookies stored on the browser cause problems when running websites. Refer to these shortcut keys to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser.
However, if you still can't connect to deputy even after using a private browser, it could be that the one you're currently using has a temporary issue with QuickBooks. You'll initially have to try switching to another browsing application.
Here's a list of supported browsers:
- Google Chrome
- Mozilla Firefox
- Safari 11 or newer
On the other hand, if the troubleshooting steps above won't let you connect to deputy still, I'd recommend getting in touch with their Customer Care Support Team. That way, they'll be able to sort this out and assist you in connecting with their website.
Additionally, know that you can always browse through our QuickBooks Help page for helpful video tutorials and handy articles that you can use as guides in performing QuickBooks tasks.
Should you need additional assistance with regard to completing QuickBooks-related tasks, please don't hesitate to hit on the Reply button. We'll be willing to lend a hand. Take care.
