Thank you for sharing your concern in the QuickBooks Community, ghurn.
I've checked with my resources and verify with our engineering team, we haven't received any similar issues reported in QuickBooks Online. Though, sometimes too much cache accumulated in a browser might cause unexpected behavior with the product. This can be the reason why your Direct Bank feeds from CBA are not updating.
However, we can perform some basic troubleshooting steps to immediately address the issue. To start, access your account in a private window. This mode doesn't save your browsing history and will help isolate the issue. Simply press the following shortcut keys to open this window:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If it works fine, go back to your main browser and clear the cache. It helps to troubleshoot and increases the performance of your browser. Also, they can use other supported browsers to better isolate the possibility of a browser-related issue.
In case you're still getting a similar result, I'd recommend reaching out to our Customer Support Team. This way, they can check your account and trace where might this issue is coming from.
Additionally, you can manually upload transactions into QuickBooks Online. Then, match and categorise them. The transactions go into your accounts after you review them.
It'll be always my pleasure to help if you have any other questions. I'll be keeping an eye for your response. Have a great day!
