Hi there max-clean,
There is an ongoing product investigation for ANZ Direct feeds connection that has stopped downloading transactions. Our engineers are continuing to work with the ANZ team for further investigation.
If your ANZ bank account is connected using direct feeds connection, your account might be affected by the ongoing reported incident.
To further isolate the situation, let's try to perform a manual update. Here's how:
- Click on the Banking or the Transactions page.
- Click on the bank account affected.
- Click on the Update button.
Once done, check if new bank feeds are downloaded. If your ANZ bank account is connected using standard feeds connection. Let's perform an edit sign-in info on the bank to refresh the bank connection. Here's how:
- Click on the Banking or Transactions tab.
- Click on the pencil icon of the bank account affected.
- Click on Edit sign in info.
- Manually enter your bank's log in details.
- Click on Update.
If you've done the steps above and the issue persists, we'd recommend reaching out to our Customer Care Team as they can check your bank account connection and can escalate the banking issue encountered. That way, they'll be able to check your bank account connection in a secure form.
In the meantime, you can manually upload your bank feeds using the CSV file upload to be updated in your banking transaction. Here's an article you can check for more detailed information: Manually upload transactions into QuickBooks Online.
As always you can always reach out to us if you need anything else in QuickBooks Online. I'm here to help you.
