Hi there, smaj. We appreciate you bringing this to our attention.
You’ll need to reach out to our live support team for further assistance. While we’re unable to determine where the process has encountered an issue, our representatives have access to specialized tools to securely review your situation and provide clear guidance on the next steps.
Here’s how you can reach them:
- Go to the Help icon in the upper right corner.
- Select the Search tab and hit Contact Us.
- Click the Ask about something else tab.
- Type in your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
Please refer to their support hours to ensure their availability before contacting them.
If you have any additional questions or concerns, don’t hesitate to leave a comment below, and we’ll be happy to assist further.
