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JulieBray
Level 1

Is there a current issue with Westpac credit card bank feeds being imported the opposite way around?

Since 14 November receipts have come through as spends and vice versa. The bank feed is a Westpac Mastercard.
3 Comments 3
IntuitSheila
Level 8

Is there a current issue with Westpac credit card bank feeds being imported the opposite way around?

HI Julie,

 

There isn't any reported incident as of the moment about Westpac bank account showing reversed downloaded transactions. I recommend contacting directly our Customer Care  Team. That way, they can ask your details in a secure form and check your account connection with our bank engineers.

 

To contact support:

 

  1. You can go to this link: https://quickbooks.intuit.com/learn-support/en-au/contact.
  2. Select the product you have questions about.
  3. Enter your concern.
  4. Select Continue and follow the onscreen instructions.

Check this link for reference to learn more about: Fix specific bank errors. 

 

Post again in the Community if you have further banking concerns. 

Will L
Level 1

Is there a current issue with Westpac credit card bank feeds being imported the opposite way around?

Yes, there is an issue with the Westpac link!  I'm on the list for fix as well with the exact same issue.

IntuitAika
Intuit

Is there a current issue with Westpac credit card bank feeds being imported the opposite way around?

Hi Will L,

 

Thanks for joining the thread. We suggest to contact our Customer Support Team so we raise this with our banking engineers for further investigation.

 

Feel free to post again if you have any other questions. We're here to help you.