My bank account has not updated for over 2 weeks, why can’t you fix this.

Hi 10Shane, 

Thank you for reaching out. 

I would suggest contacting our support team so we can better assist you. Based on your replies in a different thread on the same topic, we might need to do some troubleshooting with yoou. 

Please find the contact details of our support team below:

https://help.quickbooks.intuit.com/en_AU/contact

Thank you and please let us know if you require any additional assistance.

I already have, tried troubleshooting. They escalated it to it department. Still nothing, it’s  quite annoying to have to go to my bank and check transactions and then back to QuickBooks. 

Thank you for the additional info, 10Shane. 

Can you send me a direct message and let me know the email address you used to log into QuickBooks so I can follow up with our support team for you, please? Thank you. 

How do I direct message?

i’m struggling to understand how this problem takes up to and longer than 3 weeks to rectify. I’ve contacted QuickBooks directly by phone twice over the last week, I’ve been told it’s escalated. I just want to use the service I’m paying for!

Just found out from another member that QuickBooks can’t sync with my bank anymore, QuickBooks must have known this weeks ago. I rang and was told it’s being rectified. What is going on?

Hi 10Shane, 

Our latest update from our Online banking engineering team is that there have been changes made by Greater Bank which is causing the connection with our bank feed not working. They are working through on solution to accommodate this change. 

Thank you and please let us know if you require any additional assistance.