Hi, @les20. I can imagine how challenging this situation can be, especially when you're trying to manage your business finances efficiently.
The message you're seeing is a security measure implemented by CommBank to protect your information. It suggests that the required information, including security passwords, one-time passcodes, or multifactor authentication, wasn't entered correctly or that the verification process failed.
To resolve this, I suggest visiting the CommBank website to enter the correct information. Once you're in, follow the on-screen steps for security verification. If you've forgotten the answers to your security questions, I recommend contacting CommBank. They should have a process to help you reset these.
Once you've completed the additional verification on the CommBank website, reconnect your bank account in QuickBooks.
If you continue to experience issues, please click the Reply button below.
