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Level 1

My last Westpac bank feed was on 13/3/2021. Is there an issue?

3 Comments 3
QuickBooks Team

My last Westpac bank feed was on 13/3/2021. Is there an issue?

I'm here to make sure you're able to get the most updated banking transactions in your QuickBooks Online, terewell. 


Once you've linked a bank account into QuickBooks, most financial institutions, QuickBooks automatically download your transaction data each night. Also, you've got the option to manually update your account to add any transactions that have cleared since the last automatic download. You can refer to this article for detailed information: Download the most recent bank and credit card transactions in QuickBooks Online.    


In the meantime, you can manually update your bank accounts in QuickBooks Online. Here's how:


  1. Go to Banking from the left menu.
  2. Select the Update button in the upper right-hand corner. 
  3. Wait until the update is done. 


If you're getting the same result, you can sign in to your bank's website to check if there are any alerts or notifications that may block QuickBooks from downloading new transactions. Please refer to this link on how: What to do if you get a bank error or can't download transactions in QuickBooks Online


Also, you can upload the transactions manually to ensure the account is up-to-date. Download the data from your bank then map the transactions in the following supported formats or file types:


  • Comma-Separated Values (CSV)
  • QuickBooks Online (QBO)
  • Quicken (QFX)


For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online


If you continue experiencing problems with your Online Banking, please don't hesitate in sending a reply. I'll be here to continue helping. Have a wonderful day!

Level 1

My last Westpac bank feed was on 13/3/2021. Is there an issue?

We are also having issues with our bank feed not updating since the 13/3/2021, we are with comonwealth bank. I contacted support twice and the second time they mentioned there is a complaint case submitted for this. Its been 11 days and is very annoying!

QuickBooks Team

My last Westpac bank feed was on 13/3/2021. Is there an issue?

Thank you for posting here in the Community, @Byrm.


At this time, our product engineers are looking for a permanent fix on this bank feeds issue. Rest assured that this bank connection problem will be resolved as soon as possible.


To ensure you'll get a resolution status about this issue, I recommend reaching out to our QuickBooks Support Team again. I understand that you contacted them before, but they're the best support group to handle your escalated case. You can also provide this investigation number for easy tracking: INV-56267.


You might want to check out this article to learn how to review downloaded bank and credit card transactions in QuickBooks: Categorise and match online bank transactions in QuickBooks Online.


Thank you for your patience while we work for a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again.