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userdalegolf
Level 1

Need some assistance with ANZ bank feed. Has been working perfectly for months and now suddenly stopped. No change to account. Bank shows active feed? Anyone help?

 
2 Comments 2
AlcaeusF
Moderator

Need some assistance with ANZ bank feed. Has been working perfectly for months and now suddenly stopped. No change to account. Bank shows active feed? Anyone help?

Hi there, @userdalegolf.

 

Welcome to the Community. I'm here to help you fix the bank connection in QuickBooks.

 

Since there are no changes to your account, I suggest performing some basic troubleshooting. You can start by updating the account manually to download the latest available transactions.

 

Here's how:

 

  1. On the left navigation bar, click Banking or Transactions.
  2. Go to the Banking tab.
  3. Select Update1.JPG

 

After performing the steps, please check if it resolves your banking problem. In case the issue persists, proceed with logging in to your bank's website.

 

If you can sign in, check the following:

 

  1. Check your account for messages, notifications, or alerts.
  2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
  3. Check your bank’s website for any announcements about new security requirements.

 

For more information, as well as how to get rid of bank errors, I recommend the following article (scroll down to Step 4): What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Drop me a comment below if you have any other questions related to banking. I'll be happy to help you some more.

Fiat Lux - ASIA
Level 15

Need some assistance with ANZ bank feed. Has been working perfectly for months and now suddenly stopped. No change to account. Bank shows active feed? Anyone help?

@userdalegolf 

Try open your QBO account on private/incognito browser and redo the process.