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melcrowe89
Level 1

Has anyone have trouble getting bank feed from bendigo bank?

my bank feed has stopped working on one of my accounts anyone know what to do?
1 Comment 1
KlentB
Moderator

Has anyone have trouble getting bank feed from bendigo bank?

Let's collaborate to get your connection restored, melcrowe89.
 

There are certain errors that prevent your financial data from syncing. If you happen to encounter one, I encourage posting it here. This way, I'll be able to lay out the solutions.

 

In the meantime, let's manually refresh your feeds to get the latest available transactions. I'll walk you through the steps:

 

  1. Go to Bookkeeping.
  2. Select Transactions, then Bank transactions.
  3. Tap Refresh.

 

QBO Update.PNG

 

Alternatively, you can log into Bendigo's website to narrow down the root cause of the problem. Let's check if they have server issues or undergoing maintenance. This occasion stops the data exchange between your financial institution and QuickBooks Online.

 

If everything is working on their end, perform the procedures above using a private window or other supported web browsers. QBO saves site data to load the pages faster, but over time, it gets outdated and corrupted causing unexpected behaviors. Here are the shortcut keys:

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Option + P

 

If that works, go back to your main browser. Next, clear its cache and cookies to get rid of the junk files.

 

Once the entries are imported, it's time to categorize and match them. Then, reconcile your accounts, so they always match your monthly statements.

 

I hope this post finds you well. I'm still here if you need a hand in accomplishing your other tasks and duties in the program. Wishing you a productive week ahead!