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I can see that you want to log in to Power BI using someone's information, @alex-leyland-bet.
While this is technical and a bit complicated when logging in to Power BI, I recommend reaching out to our product developers team again so they can help you deal with this and resolve the issue. You can ask questions in the forum and will be able to receive feedback and answers from the rest of the members and the developers themselves.
Furthermore, you can watch videos so you can learn how to use QuickBooks in a step-by-step process. I've attached some video tutorials to learn more: Getting Started With QuickBooks Online.
Feel free to reach out if you need further clarification on this matter. I'm here to assist you whenever you need. Take care and stay safe!
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