We are having an issue with payment records entered via the [ Receive Payment ] button on the invoices and the transaction matching from bank feeds. It seems like it's doubling up.
Can we get clarification on that, as we have a conflict between sales dept using that button and the accounting dept telling them not to as they reckon it faws the records.
Thanks for your enquiry, I believe I understand what is happening here.
If you have an open invoice of $100 and that invoice gets paid for via a bank transfer, the payment will come through to the bank feed in the banking tab and you will see it come up there.
The correct thing to do in this instance is to match up the payment transaction within the bank feed with the corresponding invoice it marries up to. This way, it will close off the open invoice and account for the payment transaction at the same time.
Sometimes the payment transaction doesn't come through the bank feed for whatever reason, in this instance we create a manual payment transaction by selecting Receive Payment when inside the actual invoice.
Please note: accepting the payment transaction in the banking tab and selecting Receive Payment in the invoice screen will cause a double up discrepancy. This is why you choose one method or the other and not both.
Hope this clears things up for you, let me know if you needed further clarification.
Can I please see whereas this information is clearly explained in the manual as I have saved the latest version offline recently and could not find where it says that the transactions will double up.
Please let me know if I missed it, if it was indeed not in the manual, it will mean that what we are dealing here is a design flaw and at this point, we have thousands of dollars offset, and judicial action can be undertaken.
Here is some information: https://www.productsafety.gov.au/product-safety-laws/legislation/product-liability
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