Setting Categories for Sales Receipts from a Bank Feed

My goals are:

1. To ensure that certain types of income from Customers are allocated to that customer such that when you look up the Customer and view their transactions it will appear there.
2. To categorise transactions from a Bank Feed to the appropriate account which will vary wildely between transactions and many might not be appropriately handled by Rules.

My problems are:

1. If you Add a Deposit transaction from the Bank Feed and provide the Customer Name, the transaction does not appear against that Customer.  You can test this by:
   1. Looking up a list for a Customer with transactions created with Add from a Bank Feed.  (they can't be payments of an invoice).  If you can't find one, create one either by undoing a previously reviewed transaction or by uploading a new Bank Feed.  When you click on a Received transaction you intend to Add there are three options in a box on the left - Deposit, Sales Receipt, Transfer - make sure that you choose Sales Receipt.  Once Added, go back to the Customer List and check that the transaction is now showing against the Customer.
   2. Undo the transaction from the Reviewed list in the Bank Feed and click on it when it shows in the For Review tab.  Change the chosen Sales Receipt option to Deposit and make sure that you haven't lost any information.  Save  and Add it.
   3. Go back to the Customer list, Refresh it and the transaction will have disappeared. 
2. I can't control the rule.  If you add a transaction using the Sales Receipt option, you lose the option to choose what  Category, Account or Item that is used for the transaction.  I get the impression that if you start with Deposit, set the Category then change back to Sales Receipt, you can influence the Account/Item used.  But if a rule is applied, this doesn't work.  If you look at the Rule, you find that you have no control over what account is used and this lack of control flows through to all future uses of that rule.
3. In our situation, the Rule insists on using an account called Services.  I can't find any clue, including an hour or so searching the Community Forum, videos, articles etc as to how this account was set.  Even if I could get some control over that, I want to be able to change it from transaction to transaction, and from Rule to Rule and not be returning every few minutes to a deep setting.

My current solution:

1. The only solution I have found to date is to:
   1. Add the transactions as Sales Receipts.
   2. Open the Services account and modify each transaction to use the Item I want it to.  This is problematic for many reasons apart from the unnecessariness of the process:
      1. When you change the item, it doesn't remember what was in the original item so you need lots of tricks to put the information back
      2. Poorly created Items can mean that invoices end up allocating to this account.  I have found that it takes a lot of fiddling to make the invoice change the account used, even if you change the Item, especially if the invoice was created from a Quote.
2. A better option I think I will move to is:
   1. Find an unmatched Sales Receipt in the Bank Feed
   2. Flip to another window and create the Sales Receipt that matches it.  You can use Recurring Transactions to make this easier.
   3. Return to the Bank Feed window and convince it to match to the newly created transaction.  The best way I have found to do this is to change the tab you are on, then return to For Review.  Refreshing the page probably works, but I can't remember why I stopped using it.

I hope that not everyone is having this problem because Quickbooks will not remain my favourite accounting package for long if this continues to be how I must work in order to keep good records on my Customers.  I am hoping someone can't point me to my mistakes.

PS:  Identifying the Customer in a Journal, also fails to allocate the transaction to the Customer.

Garry