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candice-daniel
Level 1

The location Function from Bank Transaction feed is not working and not saving it to the location? Does anyone know how to fix the issue?It has been an error for 3 wks

 
1 Comment 1
IrishA
QuickBooks Team

The location Function from Bank Transaction feed is not working and not saving it to the location? Does anyone know how to fix the issue?It has been an error for 3 wks

We can perform a few basic troubleshooting steps to help us identify whether this issue is related to your browser, Candice
 

Before we proceed, could you please share the specific error message you receive when you attempt to save your location? This detail is crucial for us to pinpoint the underlying cause of the problem.
 

When you try to add a location to a bank transaction, it should normally save without any issues, provided that you have set your location correctly.
 

Let me provide a screenshot for your visual reference.


If you continue to experience difficulties saving the location, clearing your browser cache can help, as accumulated temporary internet files can sometimes affect how the program functions. Additionally, you might consider using other supported browsers to add location to your bank transaction.
 

If the issue persists, given that this error has been ongoing for three weeks, I recommend contacting our phone support team. They have the tools and resources to conduct a thorough investigation and assist you further with the error related to adding locations in the bank feeds.

 

Also, to ensure that your QuickBooks account matches with your bank statement, you can refer to this article in reconciling your account: Reconcile an account in QuickBooks Online.

 

Please don't hesitate to leave your comment below if you have additional questions or need further assistance.