Hello there, Afasnew. You'll encounter Error 324 when QuickBooks can't find the account you set up when it connects to your bank or credit card's website.
Here are the most common reasons for this error:
- Your bank or credit card company changed the account or moved it to a new server.
- You updated the account name or other details on your bank or credit card company's website.
- Your bank or credit card company issued a new account or card number.
- Multiple accounts at your bank share the same name.
Let's go through the steps to fix this error so you can continue downloading transactions into QuickBooks.
If multiple accounts share the same name, rename it by following these steps:
- On your Bank Transactions page, select the bank account that you want to rename, then click the pencil icon.
- Choose Edit account info.
- Update the account name in the Account name field, then hit Save.
Now, let's refresh your bank connection:
- Hover over to My Apps, then Accounting.
- Select Bank Transactions and click the Update button to refresh the connection.
- If the error persists, look for a banner on the Banking Page and click the Check Connections link.
- Follow the on-screen instructions to resolve the issue.
For more troubleshooting steps, refer to this article: Fix banking error 324.
If you continue to experience the issue after completing these steps, I recommend contacting our live support team for further assistance. Our experts can check the situation and settings while ensuring security throughout the process.
If you need immediate access to your transactions, you can manually upload your bank transactions into QuickBooks.
This thread will remain open if you have further questions. We're always here to help.
