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Level 1

Is there a technical issue with the reconciliation page

page is hanging after each transaction is ticked
1 Comment 1
QuickBooks Team

Is there a technical issue with the reconciliation page

I'm sad to hear that you're experiencing an issue when doing reconciliation, magginolan. 


Rest assured, I'm here to provide clarity and insights on how to proceed.


Upon reviewing our system, I can affirm that there is an ongoing investigation concerning the issue you've experienced during the process of reconciliation. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.


I recommend reaching out to our support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.


Here's how: 


  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Click Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
    • Ask the community to get help from businesses like yours.
    • Call us. M-F, 8:30 AM to 6:30 PM, AET.

We also have a couple of troubleshooting steps for you in case you see any bank errors in QuickBooks. Please check it out: Fix specific bank errors

Also, regularly conducting the reconciliation process is advised to ensure that the account balances in QuickBooks Online (QBO) align with your actual bank statements.


We appreciate your patience and understanding throughout this process. Please don't hesitate to contact us if you have any further questions or concerns. Stay safe!