My mobile app gives me message that I am unable to reconcile and to use the computer. What should I d

Thanks for reaching out to us. I'll be glad to provide some troubleshooting steps to ensure you can reconcile using the QuickBooks Online (QBO) mobile app.

In some cases, issues in the mobile app may arise due to outdated or corrupted data. To resolve this, let's perform some troubleshooting steps so you can access the app with a clean slate. Before doing so, ensure you're using a supported mobile device and the app is updated to its latest release. Then, refer to these steps below:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do that, go to your device Settings, click Apps, select QuickBooks App, open Storage, then Clear Data.
4. Reboot your device.
5. Uninstall and reinstall the app.

If the issue persists, log in to QBO and reconcile using a supported mobile browser. Here's how:

1. Go to this link: https://qbo.intuit.com
2. Enter your login credentials.
3. To reconcile, go to the Gear icon and click Reconcile.

Moreover, I'll share these articles if you need to resolve reconciliation issues in QBO: 

• Fix issues the first time you reconcile an account in QuickBooks Online.
• Fix issues with your beginning balance for accounts you've reconciled before.
• Fix issues at the end of a reconciliation in QuickBooks Online.

Keep in touch if you have other questions about reconciliations. The Community is here to help. Take care, and have a good one.

If I clear data will it clear all the information in the online app?

I understand the potential consequences of clearing data in the QuickBooks Online (QBO) App, wordsmadealive. Allow me to provide some insights on this matter. 

Clearing the data will not delete your actual accounting data or information stored in the online app. When you clear data on the QuickBooks app, it typically refers to removing temporary files and resetting certain settings within the app. This action is intended to resolve issues related to app performance or functionality.

I've added these articles for more details on troubleshooting the QuickBooks Online app:

• Fix common errors in the QuickBooks Online mobile app for Android
• Clear cache and cookies to fix issues when using QBO.

Drop a comment below if you have other concerns aside from clearing the QuickBooks app's cache. I'm always here to help. Take care.