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Level 2

Reconciling a payment as part of a deposit



I have a deposit from our credit card processor. Most of the deposit is receipts from customers but there was a payment refund to a customer also. Of course I can't get the payment to show up when trying to match the transactions in the bank account. What is the work around for this?



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QuickBooks Team

Reconciling a payment as part of a deposit

I'm glad you can join us here in the Community, jayeh. I'd take this opportunity to help with your inquiry on how to manage if there are multiple transactions and refunds in QuickBooks Online.


If you have a separate record of the refund in QBO, you can match it with the downloaded transaction from your credit card processor. Just make sure the payment or refund receipt is posted in the right bank account so you can see it when looking for a match.



Here's what you need to do:


  1. Go back to the Bank Transactions menu and proceed to the For review tab.
  2. Look for the refund and click on it.
  3. Click Match and look for the refund that you manually recorded.
  4. Select the transaction and click Match


If you haven't created a record of the refund, you can assign a category directly from the online banking screen. Simply click on the Assign a category link and provide all the necessary details of the refund.



In case you need them in the future, feel free to save or check out these articles for reference:



Don't hesitate to reach out to us for assistance if you need more help with your banking transactions and when using QBO as a whole. The entire QuickBooks team is just around the corner to make sure everything is sorted out. Cheers!