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melissa38
Level 1
posted
‎January 01, 2020 07:51 PM
last updated ‎January 01, 2020 12:51 AM

The GST adjustment balance doesnt match the difference of Refund and Refund Due, why is this?

 
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1 Comment 1
JonpriL
Moderator
Moderator
‎January 02, 2020 05:54 PM

The GST adjustment balance doesnt match the difference of Refund and Refund Due, why is this?

Hello @melissa38,

 

You'll have to make sure that the payments and refunds are entered based on the correct GST filing period. This way, it'll show you the correct adjustment balance.

 

That being said, let's go back and review the payments and refunds you've entered to make sure you've chosen the correct filing period and affected accounts.

 

In addition, I'd also recommend contacting our Customer Care Support so someone can assist properly in recording the GST payments and refunds. To do so:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter GST Refunds and Adjustments in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callback, Chat, or Call us.

If there's anything else that  I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

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