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kevclark52
Level 1
posted
‎November 16, 2023 10:03 AM
last updated ‎November 15, 2023 3:03 PM

When I am selecting reconciliation transactions the system is very slow to register

When I am selecting reconciliation transactions it takes a second or two for the radio button to register. All other aspects of QB are working fine with immediate response on all features. I have tried clearing cache, search history, unused files and just about everything else to clean up my computer but to no avail. is anyone else having a similar problems
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1 Comment 1
IntuitAika
Intuit
Intuit
‎November 16, 2023 10:09 AM

When I am selecting reconciliation transactions the system is very slow to register

Hi kevclark52,

 

Thanks for posting in the Community!

 

We have an ongoing investigation when processing a reconciliation wherein selecting each transaction will reload the page. I would suggest to please contact our Customer Support Team to add your account to the affected list. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Click Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
  • Ask the community to get help from businesses like yours.
  • Call us. M-F, 8:30 AM to 6:30 PM, AET.

 

Feel free to post again if you have any other questions, we're here to help. Have a nice day! 

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