Hi there, rick111.
Before anything else, Can you provide us a few more details about it? I'd appreciate it if you can also give us a screenshot. This way, we can give you accurate information and resolution to fix your issue.
In the meantime, you can also check these articles that you can use as future reference:
I want to make sure I've got you covered. You can click the Reply button below to add some details. I'll keep an eye on your response. Have a great week!
Thanks for replying.
This shows the zero balance:
and this shows that there are transactions, so balance should not be zero:
Is there anything else you need to see?
Thank you for the screenshots you've provided.
Yes, it is not possible to set a Bank Balance in Banking page if your bank account is not connected in QuickBooks Online. Bank Balance will only show and update if there are transactions automatically downloaded from your bank. For manually imported bank transactions, you can check the running balance by going to Chart of Accounts and then see In QuickBooks column.
This article will help you on how you can Enter an opening balance for an account in QuickBooks Online.
Let us know if you need any help. Have a nice day!