Thanks for bringing this up, peacefulpetscrem.
QuickBooks Online app allows you to see client and it's corresponding amount in one line. If you experience the other way, I suggest performing some basic troubleshooting steps to better isolate this.
Let's begin by changing the data connection on your mobile phone. If you're connected to Wifi, change it to cellular and vice versa.Once done, close and restart your application.
Otherwise, you may need to refresh your data by following the steps below:
If none of the above steps works, you can have this article for additional troubleshooting options: Mobile Troubleshooting Quick-Start Guide.
If you have any other questions, be sure to let us know. I’m here to help. Have a nice day ahead!
Have you tried uninstalling reinstalling the application, peacefulpetscrem?
If not, you might proceed on doing this. You can check this article for steps on how to install the application again: download the QuickBooks Online mobile app.
If this won’t work, it would be best to reach out to our support team. They can run some test to figure out the root cause and help you fix it.
Here’s how you can reach out to them:
Post those questions you have in mind. We’ll be more than happy to help.
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